Order Tracking




* Tracking Number takes 2-4 days to update in our system


Standard Shipping Times:
2-4 Weeks:
Australia, Croatia, France, Germany, Norway, Portugal, Russia, Slovenia, United Kingdom, United States
3-6 Weeks:
Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Sweden, Switzerland,  Hungary, Ireland, Lithuania, Monaco, Montenegro, Poland, San Marino, Serbia, Slovakia, Spain, Turkey, Cyprus, Finland, Greece, Italy, Romania, Ukraine
4-6 Weeks:
All other Countries

FAQ

1) I have not received my tracking number

Due to high demand for certain products, It may take up to 3-5 business days for your order to be processed. An email is auto-generated with tracking details once the order is shipped. If you still have not received your tracking details please send an email to hello@giraffecart.com and we will send you all details immediately

2) I have received the tracking number but status is "pending"

It takes 2 to 3 days for the tracking number to be updated on our system.

3) I have received only 1 item, whereas I have ordered multiple items

This usually happens when you order items of a different color, size or material. In such orders, the items are shipped separately depending on availability. If you have not received all your tracking numbers, please send an email to hello@giraffecart.com and we will send you all details immediately

4) When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

5) How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).

6) Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.